Return and Refund Policy

1. Return Eligibility

We want you to be completely satisfied with your purchase. If you are not satisfied, you may return eligible items within 30 days of receiving your order. The following conditions must be met for a return to be accepted:

• Items must be in their original condition, unused, and unaltered.
• All tags must be attached, and the original packaging should be included.

2. Non-Returnable Items

The following items are non-returnable unless the product itself has a quality issue:

• Custom or personalized products.
• Items that have been worn, washed, or damaged.
• Clearance items.

3. Return Process

To initiate a return:

1. Contact our customer service team at info@tonindixie.com to request a return authorization.
2. Provide your order number and reason for the return.
3. Once approved, you will receive instructions on returning the item.

4. Refunds

Refunds will be processed within 7-10 business days after we receive and inspect the returned items. The refund will be issued using the original payment method used during the purchase. Please note that shipping costs are non-refundable.

5. Exchanges

If you wish to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of receipt. We will provide instructions for returning the item and will cover all shipping costs associated with the return.

7. Contact Us

For any questions or concerns regarding our Return and Refund Policy, please contact us at info@tonindixie.com or WhatsApp me.